About The Role

At GoTo financial, we have a vast suite of merchant facing products that are designed to serve various use cases. For those who sell online, Midtrans is one of the leading products that provides various capabilities across  payments, disbursement. It is used by some of the biggest professional and individual sellers in Singapore and Indonesia. For those who sell offline, we have POS solutions, QRIS and card payment systems.

As a designer on this team you will get to design for a vast array of entrepreneurial users from small businesses, to mega-corps. Product designers at GTF Merchant Services are expected to utilize their knowledge and expertise to ensure we produce the best solutions for our merchants. You will be part of a team of designers working to simplify and design for complex problem areas of existing and cutting edge payment acceptance tech, strategic decision making tools and much more for our merchants. For your assigned problem areas you will be responsible for product design, user advocacy and collaborating with others on the team for creating a seamless merchant experience.
What You Will Do
  • Work under supervision of a product design manager and to improve user the experience of our merchants and their various archetypes (owners, managers, cashiers and more)
  • Dissect product briefs and be able to present the ideas/solution to the team under guidance.
  • Effectively deliver features and improvements with well-defined scope.
  • Define end-to-end designs and interactions for features using Figma.
  • Document the design process for each feature, such as research findings, ideations, usability testings, release, and monitor the impact after the product release.
  • Contribute in the team cadence discussion and make short presentation to the team, as well as present team’s updates if needed
  • Responsible to get buy-in of your solution/ideas from stakeholders
  • Proactively seek/give feedback from merchants and other stakeholders to make sure concepts are meeting the intended project goal
    • What You Will Need
  • Should have at least 3 years of experience in the product design related roles, or design for digital products
  • Familiar with data, and can identify problem areas, map the user journey and break problems into smaller chunks for ideation and refinement
  • Experience with analytics tools to gather data from feature usage (funnel Analysis)
  • Possess a good knowledge of design fundamentals such as human computer interaction theory, using and empowering others to use design thinking frameworks and other frameworks in order to develop products
  • Able to create lo-fi and high-fi designs. Ability design for scale, and high maintainability
  • Have good knowledge of the tools such as Figma, Figjam, that are used in the design team especially product design roles
  • Knowledge of design validation, either through quantitative or qualitative research; familiarity with experimentation & usability testing
  • Excellent organizational skills. Workshop facilitation skills are a plus
  • Have a collaborative mindset to be able to work with many stakeholders
    • About The Team

    We are a collection of designers, writers and researchers that have built a good rapport with our engineering and product stakeholders. We occasionally karaoke, visit escape rooms and frequently dine together. Our culture is very supportive of meeting and engaging as much as possible with our users, which are our merchants. Like conducting your own validation, UTs? Our researchers are there to guide and support you.


    About GoTo Group
    GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

    About Gojek 
    Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

    About GoTo Financial
    GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

    GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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    Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more.

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